Delete Plurilore data while keeping your account

You can ask ONE CREATOR SRL, the developer of Plurilore: World Religions, to delete selected personal data without closing your Plurilore account. Requests are handled by our support team.

How to request data deletion

  1. Email [email protected] with the subject “Plurilore data deletion request — keep my account”.
  2. Include your account email address, identify the data you want deleted, and say that you want to keep your account open. Send from your account email where possible; do not send your password.
  3. We may ask you to verify ownership. We will review the request and explain what can be deleted, any data we must retain, and the expected completion time.

You can submit the request without signing into or reinstalling the app. If you use a guest account or cannot access your account email, explain this in your message so we can arrange ownership verification.

Data you can ask us to delete

  • Selected Practice activity, reading progress and preferences.
  • AI answer reports you submitted that we still hold.
  • Mobile device registrations and notification preferences.
  • Other personal data that is no longer needed or required.

Tell us which records or features your request concerns. Where relevant, we also request deletion from service providers that process the affected data on our behalf. We confirm any exceptions when handling your request.

Data kept while your account remains open

We keep the account identity and authentication records needed to let you sign in, and any active membership records needed to provide your subscription. Other retention periods may apply:

  • Payment and accounting records: as legally required, commonly up to 7 years.
  • Security and operational logs: typically around 90 days, or longer for an active investigation or legal hold.
  • Support correspondence, including deletion requests: typically up to 3 years after resolution.
  • Legal-acceptance and audit records: while needed to demonstrate compliance.

Apple, Google and payment providers may independently retain transaction records under their policies. A data-deletion request does not cancel a store subscription. The full retention schedule is in our Privacy Policy.

Local Notes and Chat

Private Notes and reflections normally stay on your device. Delete those locally and remove any exported copies separately. We cannot remotely erase them. Ordinary Chat and inline Practice discussions are not saved as server-side conversation history; limited operational records and any answer reports you submit have the separate retention periods described in our Privacy Policy.

To close your account and request deletion of its associated data, follow our account deletion instructions.