Terms of Service

Effective Date: April 15, 2026 | Last Updated: August 9, 2026

Important Legal Notice

These Terms govern your access to and use of Plurilore. The platform is not a generic spiritual-advice product. It is structured as an academic study platform with a customer-facing frontend, a separate backoffice/admin environment, and a self-hosted RAG service that mediates AI request routing, retrieval, and provider orchestration.

By creating an account, subscribing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Key Points Summary

Academic AI platform: The Service is designed for academic analysis of religious, historical, and literary texts, not pastoral, therapeutic, medical, legal, or financial guidance.
Adult-only access: You must be at least 18 years old or the age of majority in your jurisdiction, whichever is greater. We do not offer a separate minor mode.
Message allocation matters: Your available messages are determined by your plan allowance plus any one-time credits. Standard agents cost 1 credit per selected tradition; Pro agents cost 3 credits per selected tradition.
Local notes stay local: Notes remain on your device unless you export or transmit them. Mobile Notes use an encrypted local database.
Core AI interactions are ephemeral: Accepted Chat and inline Practice discussion requests are processed to generate responses, but the current product does not provide a saved server-side conversation-history feature for those sessions.
Internal enforcement exists: We may apply rate limits, reject out-of-scope requests, throttle abusive use, suspend accounts, and audit sensitive internal access.
Payments are third-party processed: Website billing is handled through Stripe. iOS and Android subscriptions are handled through Apple or Google and reconciled through RevenueCat. Each provider's applicable terms also apply.

Definitions
Eligibility and Adult-Only Access
Accounts, Authentication, and Verification
Service Architecture and Academic Scope
Subscriptions, Credits, and Billing
Acceptable Use, Fair Use, and Safety Boundaries
User Content, Chats, Notes, and Memory
Third-Party Services and Integrations
Internal Operations, Moderation, and Enforcement
Intellectual Property and Notice Procedures
Disclaimers and AI Limitations
Limitation of Liability
Suspension and Termination
Changes to the Service and Legal Terms
Governing Law and Contact

1. Definitions

In these Terms:

Service means Plurilore, including the customer frontend, authenticated features, Practice tools, Chat and inline Practice discussion, pricing and account flows, the backoffice/admin systems used to operate the Service, and related websites or applications.
Company, we, us, and our mean ONE CREATOR SRL, Romania, trading as Plurilore.
User, you, and your mean the person or organization using the Service.
AI Output means responses or other generated content produced by our AI-enabled workflows.
Accepted Request means a request that satisfies the Service's current product rules, account conditions, and service checks and proceeds through normal processing.
Cross-Reference Mode means a Chat workflow that compares at least two selected traditions and charges the displayed per-tradition cost.
Local Notes means notes stored in browser-local storage or an encrypted mobile database on your device rather than on our servers.

2. Eligibility and Adult-Only Access

2.1 Minimum Age

You must be at least 18 years old or the age of majority in your jurisdiction, whichever is greater, to use the Service.

2.2 No Separate Minor Mode

We do not currently offer:

a minor-specific version of the Service,
parental-consent onboarding,
a limited-feature under-18 account mode,
a standalone in-product age-verification workflow separate from current legal acceptance.

2.3 Adult-Use Access Control

Access to Chat, including inline Practice discussion, depends on an active record showing acceptance of the current Terms version. If the legal version changes, we may require renewed acceptance before those features continue.

2.4 Authority and Capacity

You represent and warrant that you have legal capacity to enter into these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.

3. Accounts, Authentication, and Verification

3.1 Account Creation

You may need an account to access key Service features. You agree to provide accurate, current, and complete information and to keep it updated.

3.2 Security of Credentials

You are responsible for:

keeping your credentials confidential,
all activity under your account,
notifying us promptly of suspected unauthorized access.

3.3 Email Verification and Access Controls

Certain features may require verified-email status before use. We may also require current legal acceptance, valid session state, and available quota before processing a request.

3.4 One Account Per User

Unless we agree otherwise in writing, each user may maintain only one personal account.

4. Service Architecture and Academic Scope

4.1 Multi-Service Platform

The Service operates through multiple layers:

a customer-facing frontend,
a separate backoffice/admin environment,
a self-hosted RAG service that handles retrieval, workflow orchestration, and provider routing,
third-party payment, email, identity, and AI/model providers where applicable.

4.2 Intended Purpose

The Service is intended for:

textual analysis,
historical explanation,
comparative study,
source-backed academic exploration,
source-grounded daily sittings, private reflections, optional inline discussion, and committed reading in the canonical Library.

4.3 Out-of-Scope Uses

The Service is not intended to provide:

personal spiritual direction,
confessional intake,
counseling-style, crisis-style, or therapy-style support,
individualized life advice framed as religious or pastoral guidance,
professional medical, legal, tax, or financial advice.

4.4 Scope-Based Refusal

We may reject or interrupt requests that do not fit the current academic-only scope, violate these Terms, or trigger privacy/safety controls.

5. Subscriptions, Credits, and Billing

5.1 Plans and Features

We may offer free and paid plans with different message allowances, features, billing intervals, or product entitlements. Current pricing and plan descriptions are presented on our pricing page and checkout flow.

5.2 Payments

Website billing and payment processing are handled by Stripe. Purchases made in the iOS app are billed by Apple and purchases made in the Android app are billed by Google Play, with subscription facts reconciled through RevenueCat. By purchasing, you also agree to the terms and policies of the applicable billing provider and store.

5.3 Recurring Billing and Renewal

Subscriptions renew automatically unless canceled before renewal. Your billing cycle and renewal timing depend on the plan you purchase.

5.4 Cancellation

You may cancel at any time. Unless the law requires otherwise:

cancellation stops future renewals,
you keep paid access through the end of the current billing period,
your account may revert to the free tier after that period.

Cancel website subscriptions through the website account tools. Cancel Apple or Google subscriptions through the applicable store's subscription-management controls. Deleting your Plurilore account does not cancel a store subscription; cancel it first to prevent renewal.

5.5 Restores, Refunds, and Store Decisions

The mobile app provides a user-initiated Restore Purchases action. Restores must match the Plurilore account and store ownership rules. Apple and Google control store billing, refund decisions, pending purchases, family or account ownership, and the timing of store status changes. We may temporarily show an activation-pending state while a completed store purchase is reconciled into our authorization system.

5.6 EU / EEA Withdrawal Rights

If you are an EU/EEA consumer, you may have a statutory right of withdrawal for digital services. Where the law allows us to begin performance immediately only with your consent and waiver, we may request that consent during checkout.

5.7 Message Allocation and Credit Logic

Your total available messages generally equal:

your plan allowance,
plus any one-time message credits,
subject to product rules, abuse controls, and administrative corrections for fraud or billing errors.

5.8 Cost of Requests

Under the current product model:

each selected standard Chat agent generally costs 1 credit,
each selected Pro Chat agent generally costs 3 credits,
Cross-Reference Mode requires at least two selected traditions and displays the exact total before submission,
if your remaining balance is below the cost of the request, the request may be declined.

We may change plan structures, message costs, or entitlements prospectively by updating pricing, product rules, or these Terms.

5.9 Successful Response Requirement

Under the current implementation model, message credits are intended to be deducted upon successful assistant response generation rather than merely on request submission. We reserve the right to refine this policy for fraud prevention, abuse handling, or billing integrity.

5.10 Taxes and Failed Payments

You are responsible for applicable taxes where the law places that responsibility on you. If payment fails, we may retry the charge, request updated payment information, or suspend paid features until the issue is resolved.

6. Acceptable Use, Fair Use, and Safety Boundaries

6.1 Lawful and Responsible Use

You may use the Service only in compliance with applicable law and these Terms.

6.2 You Must Not

You must not:

use the Service for unlawful activity,
attempt to use it for personal spiritual counseling or confessional handling outside its intended academic scope,
submit malware or harmful code,
scrape, automate, resell, or systematically exploit the Service without permission,
try to bypass safety, privacy, or quota controls,
impersonate another person or organization,
attempt unauthorized access to our systems or another user's data,
use the Service to develop a competing product through prohibited extraction or reverse engineering,
generate or request abusive, harassing, discriminatory, or illegal content,
use bots or scripts in a manner inconsistent with normal individual use unless separately authorized.

6.3 Fair Use and Shared Resources

The Service uses shared infrastructure. Even on paid plans, you must not use the platform in a way that disproportionately consumes resources, bypasses plan boundaries, or degrades service for other users.

6.4 Rate Limiting and Throttling

We may apply rate limits, request caps, or temporary throttling to preserve platform stability, prevent abuse, and protect infrastructure.

6.5 Suspension for Abuse

We may temporarily or permanently restrict access where we reasonably believe your use violates these Terms, threatens security, or undermines fair access to the Service.

7. User Content, Chats, and Notes

7.1 Ownership of Your Content

You retain ownership of the content you submit to the Service.

7.2 License to Operate the Service

You grant us a non-exclusive license to host, process, reproduce, adapt, and transmit your content as necessary to:

operate the Service,
provide responses,
maintain runtime context within the current session,
improve reliability and product quality,
investigate abuse or incidents,
comply with legal obligations.

7.3 Accepted Chats and History

Accepted Chat and inline Practice discussion interactions are processed ephemerally for normal use. The current product does not keep a saved server-side conversation history for those sessions after you leave the page, although limited technical, security, and abuse-investigation records may still exist.

7.4 Local Notes and Practice Reflections

Notes created in the Notes feature, and reflections you write in Practice, are local-only and remain on your device unless you separately export or transmit them. This also covers the name and intention you give a Rule of Life. Because of this:

they are not part of the normal server-side export flow,
they are not guaranteed to survive browser clearing or device loss,
they are not part of the ordinary processor-transfer path.
mobile Notes can remain on a device after logout but are isolated per account and require the locally stored encryption key;
after entitlement expiry, the app continues to provide the local export controls described in the product;
Practice records which passages you sat with and when, so that record survives device loss, but never what you wrote about them.

7.5 No Persistent Agent Memory

Current Chat and inline Practice discussion use does not create a separate per-user server-side agent-memory profile for future continuity. Leaving the page ends the current Chat experience, although limited technical, security, and abuse-investigation records may still be created under our normal operational controls.

7.6 Ephemeral Chat and Inline Practice Discussion

Current Chat and inline Practice discussion sessions are designed to be ephemeral from a conversation-history perspective. Single-tradition Practice follow-ups may use recent context inside the current disclosure session; cross-reference turns remain stateless. Leaving the page resets the experience rather than preserving a saved thread. A private Practice reflection is never sent automatically. This does not mean the Service is incapable of logging runtime, security, or operational events related to usage.

8. Third-Party Services and Integrations

The Service may depend on or integrate with:

Stripe for website payments,
Apple App Store and Google Play for mobile subscriptions,
RevenueCat for mobile subscription reconciliation,
transactional email providers such as Resend,
optional OAuth/identity providers,
configured AI/model providers accessed through the RAG service,
infrastructure providers used for hosting, storage, and delivery.

Your use of those services may also be subject to their own terms and privacy policies.

9. Internal Operations, Moderation, and Enforcement

9.1 Backoffice and Support Access

We operate a separate backoffice/admin environment for support, moderation, analytics, and compliance tasks. Internal access is role-based and may be audit-logged.

9.2 Investigations

We may review account records, request metadata, subscription status, limited runtime/security logs, and related operational evidence to investigate:

abuse,
fraud,
security events,
billing issues,
legal or policy violations,
support escalations.

9.3 No Promise of Continuous Access

We may change, suspend, or discontinue all or part of the Service for maintenance, legal, security, or business reasons.

10. Intellectual Property and Notice Procedures

10.1 Our Rights

The Service, excluding your content and except where otherwise stated, is owned by us or our licensors and is protected by intellectual property law.

10.2 Your Use of AI Output

Subject to your compliance with these Terms, you may use AI Output generated for you. Similar or identical output may also be generated for others, and we do not guarantee exclusivity.

10.3 Feedback

If you provide feedback, suggestions, or product ideas, you grant us a royalty-free right to use that feedback without compensation to you.

10.4 Notice and Action

If you believe content or conduct on the Service is illegal or infringes rights, contact [email protected] with sufficient detail for us to investigate.

11. Disclaimers and AI Limitations

The Service uses AI and therefore has limits. You acknowledge that:

AI outputs may be inaccurate, incomplete, or wrong,
sources may require independent verification,
the system may refuse valid-looking requests if they fall outside its configured scope,
the system is not a substitute for legal, medical, financial, therapeutic, or pastoral advice,
availability, quality, and provider behavior may change over time,
the Service may contain bugs, interruptions, or unexpected responses.

The Service is provided on an "as is" and "as available" basis except where the law prohibits such disclaimers.

12. Limitation of Liability

To the maximum extent permitted by law:

we are not liable for indirect, incidental, special, consequential, or punitive damages,
we are not liable for loss resulting from your reliance on AI output without independent review,
we are not liable for loss of local notes caused by device failure, browser clearing, or your local environment,
our aggregate liability for claims arising from the Service will be limited to the amount you paid us for the relevant paid service during the 12 months preceding the claim, or the minimum amount required by law if greater.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

13. Suspension and Termination

We may suspend or terminate your account or access if:

you violate these Terms,
you misuse quotas or automation controls,
you create security or fraud risk,
we are required to do so by law,
continuing to provide the Service would expose us, our users, or our providers to unacceptable risk.

You may stop using the Service at any time, and you may cancel subscriptions as described above.

14. Changes to the Service and Legal Terms

We may update the Service, pricing, plan design, processor configuration, message-cost rules, or these Terms over time. If a change is material, we may provide notice through the product, email, or another reasonable channel. In some cases, continued use of protected features may require renewed acceptance of the current legal-document version.

15. Governing Law and Contact

These Terms are governed by the laws of Romania, subject to any mandatory consumer-protection rules that apply in your jurisdiction.

If you have questions about these Terms, contact:

ONE CREATOR SRL
Email: [email protected]<br> Address: Romania, Jud. Dolj, Municipiul Craiova, Strada Traian Demetrescu, Nr.23, MANSARDA